Summary

This course enables participants to learn about the best practices for implementing and managing a Quality Management System (QMS) as specified in ISO 9001:2015, as well as ISO 9004 (Managing for the sustained success of an organization -- A quality management approach). The participant will learn the different components of a QMS, including the QMS quality manual, required procedures, records, measuring performance, management’s commitment, internal audit, management review and continual improvement.

Who should attend?

• Members of a Quality team
• Professionals wanting to gain a comprehensive knowledge of the main processes of a Quality Management System (QMS)
• Staff involved in the implementation of the ISO 9001 standard
• Staff involved in operations related to a QMS
• Auditors

Learning objectives

• To understand the implementation of a Quality Management System in accordance with ISO 9001
• To understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization
• To know the concepts, approaches, standards, methods and techniques allowing to effectively manage a Quality Management System
• To acquire the necessary knowledge to contribute in implementing a Quality Management System (QMS) as specified in ISO 9001

 Course Agenda

 Day 1: Introduction to Quality Management System (QMS) concepts as required by ISO 9001

• Introduction to the ISO 9000 family of standards 
• Introduction to management systems and the process approach
• Fundamental principles of Quality Management
• General requirements: presentation of the clauses 4 to 8 of  ISO 9001
•  

Day 2: Implementing requirements from ISO 9001:2015 and Certification Exam

• Implementation phases of the ISO 9001 framework
• Continual improvement of Quality
• Conducting an ISO 9001 certification audit
• Certification Exam

Prerequisites

None

Educational approach

• This training is based on both theory and practice:
• Sessions of lectures illustrated with examples based on real cases
• Review exercises to assist the exam preparation
• Practice test similar to the certification exam
• To benefit from the practical exercises, the number of training participants is limited

Examination and Certification

• The “PECB Certified ISO 9001 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:
• Domain 1: Fundamental principles and concepts of Quality Management
• Domain 2: Quality Management System (QMS)
• The “PECB Certified ISO 9001 Foundation” exam is available in different languages (the complete list of languages can be found in the examination application form)
• Duration: 1 hour
• For more information about the exam, refer to the section on the ISO 9001 Foundation Exam
• A certificate of "PECB Certified ISO 9001 Foundation" will be issued to participants who successfully pass the exam and comply with all the other requirements related to this credential
• For more information about the ISO 9001 certifications and on the PECB certification process, refer to the section on ISO 9001 Foundation Certification

 General Information

• Certification fees are included in the exam price
• A student manual containing over 200 pages of information and practical examples will be distributed to participants
• A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued to participants
• In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions

 Book by calling the following numbers: +254732050957 (East Africa) or +233269628022/3 (West Africa)