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We understand that sometimes plans change and you may need to request a refund for your event ticket purchase. Our refund policy is designed to be fair to both our customers and our event organizers. Please read the following policy carefully before requesting a refund.
Refunds will be considered on a case-by-case basis. To request a refund, please contact our customer support team within 7 days of the event date.
Refunds will only be issued for the full cost of the ticket, and any applicable fees will not be refunded.
If the event is canceled or rescheduled, we will automatically issue a refund to the original method of payment.
If the event is not canceled or rescheduled, refunds will only be issued for the following reasons:
If you are unable to attend the event due to illness or emergency. In this case, a doctor's note may be required as proof.
If the event organizer approves a refund for a specific reason.
Refunds will not be issued for the following reasons:
If you change your mind about attending the event
If you are unable to attend due to personal circumstances
If you are denied entry to the event for any reason
If a refund is approved, please allow up to 14 days for the refund to be processed.
We appreciate your understanding and cooperation in adhering to this refund policy. If you have any questions or concerns, please contact our customer support team.
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