The Newgen Insurance Connect, hosted by The International Center for Strategic Alliances (ICSA) in collaboration with Newgen Software, successfully brought together South Africa’s leading insurance professionals at The Maslow Hotel Sandton on November 21, 2024. This exclusive summit was a landmark event focused on exploring the transformative power of AI and automation in reshaping customer-centric insurance.

 

The event opened with a warm welcome address by Mohammed Thoufiq, VP of Strategic Partnerships at ICSA, setting the stage for insightful discussions. The day featured an impactful keynote session by Sunil Nagar, CIO & Head of Operations (Insurance & Asset Management) at Standard Bank South Africa/Liberty Group South Africa, titled "Revolutionizing Insurance with AI and Automation", which delved into innovative claims management, intelligent underwriting solutions, and proactive customer servicing with AI-led platforms.

 

Attendees also gained valuable insights during the keynote presentation by Ritesh Varma, Head of Consulting and Business Solutions Group at Newgen Software, on "Personalizing the Insurance Experience: How AI is Shaping Customer-Centric Journeys".

 

The highlight of the event was the engaging panel discussion, "Transforming Customer Journeys for Enhanced Customer Experience, Operational Excellence, and Business Intelligence", moderated by Tshediso Khuzwayo, Head of Service Operations at Old Mutual South Africa. Esteemed panelists included:

 

 

This session explored how technology and data analytics are revolutionizing customer journeys, driving operational excellence, and enabling business intelligence in the insurance sector.

The summit concluded with a gala dinner and cocktail evening, providing a relaxed and vibrant atmosphere for attendees to foster connections, exchange ideas, and reflect on the day’s key takeaways.

 

The Newgen Insurance Connect reaffirmed its position as a vital platform for fostering collaboration and sharing innovative solutions to address the pressing challenges of the insurance industry.

 

We are THE ONE for your unified digital transformation platform needs. We simplify the most complex business processes by combining the power of process automation, content services, customer engagement, and intelligence. Continuous innovation runs deep in our product philosophy, helping us win over customers’ hearts—every time they think digital.

 

The International Center for Strategic Alliances (ICSA) brings together industry experts and innovators to organize high-impact conferences, summits, webinars, and roundtables. We help businesses connect with key decision-makers, integrate innovative solutions, and transform through strategic partnerships. Our events act as a gateway to your target market, driving growth and fostering global collaboration

 

For more details on upcoming events or to access key insights shared during the summit, please contact us at info@intercsa.com.

 

Contact:
Mohammed Thoufiq
VP Strategic Partnerships
The International Center for Strategic Alliances
Email: info@intercsa.com
Phone: +44 20 38 08 8625