ITIL Lifecycle Service Strategy Certification Course Nairobi Kenya

ITIL Lifecycle Service Strategy Certification Course Nairobi Kenya
past over 1 year ago

Starts: Monday, 8 June, 2015 06:00am

Ends: Wednesday, 10 June, 2015 02:00pm

Event Details

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ITIL Lifecycle- Service Strategy Certificate Course Nairobi Kenya

The Service Strategy Certificate focuses on strategies, policies and constraints and is aimed at service managers, architects, business managers and others needing to define and implement strategy and architectures that deliver effective IT services.

What are the learning outcomes?
This certificate provides a complete overview of Service Strategy including all its related activities: How to design, develop, and implement service management not only as an organisational capability but also as a strategic asset.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Service Strategy Principles
Defining services and market spaces
Conducting Strategic Assessments
Financial Management
Service Portfolio Management
Managing demand
Driving strategy through the Service Lifecycle
Understanding Critical Success Factors and risks

Who is it aimed at?
This certificate is aimed at service managers, architects, business managers and others needing to define and implement strategy and architectures that deliver effective IT services.

For further information please email cswampillai@verticaldistinct.com or visit http://verticaldistinct.com/product/itil-lifecycle-service-strategy/

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