ITIL Lifecycle Service Operation Nairobi Kenya

ITIL Lifecycle Service Operation Nairobi Kenya
past almost 3 years ago

Tue, Jun 16 6:00AM - Sat, Jul 18 2:00PM

Vertical Distinct Training Centre, City Centre, Nairobi, KE Nairobi, Kenya

Event Details

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ITIL Lifecycle Service Operation Nairobi Kenya

The Service Operation Certificate focuses on day-to-day support operations, including service desk and service request management, incident and problem management.

What are the learning outcomes?

This certification provides a complete management-level overview of Service Operation including all its related activities.

Who is it aimed at?

This certificate is aimed at Service Managers and Operations and Help Desk Managers responsible for implementing effective Service Operations.

This certification is aimed at:

ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle

Individuals who require a detailed understanding of the ITIL® Service Operation phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation

IT professionals working within or about to enter a Service Operation environment and requiring an understanding of the concepts, processes, functions and activities involved

Individuals seeking the ITIL® Expert certification in IT Service Management for which this certification is one of the prerequisite modules

Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

For futher information, please email or visit

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