Order tickets via Eventbrite: http://www.eventbrite.com/e/itil-lifecycle-service-operation-nairobi-kenya-tickets-16410475173?aff=efbevent ITIL Lifecycle Service Operation Nairobi Kenya The Service Operation Certificate focuses on day-to-day support operations, including service desk and service request management, incident and problem management. What are the learning outcomes? This certification provides a complete management-level overview of Service Operation including all its related activities. Who is it aimed at? This certificate is aimed at Service Managers and Operations and Help Desk Managers responsible for implementing effective Service Operations. This certification is aimed at: ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle Individuals who require a detailed understanding of the ITIL® Service Operation phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation IT professionals working within or about to enter a Service Operation environment and requiring an understanding of the concepts, processes, functions and activities involved Individuals seeking the ITIL® Expert certification in IT Service Management for which this certification is one of the prerequisite modules Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite For futher information, please email cswampillai@verticaldistinct.com or visit http://verticaldistinct.com/product/itil-lifecycle-service-operation/ itil nairobi itil kenya itil service operation nairobi itil service operation kenya service operation nairobi service operation kenya