Order tickets via Eventbrite: http://www.eventbrite.com/e/itil-lifecycle-service-design-certificate-course-nairobi-kenya-tickets-16375823529?aff=efbevent ITIL Lifecycle Service Design Certificate Course Nairobi Kenya The Service Design Certificate focuses on policy, planning and implementation as defined by availability, capacity, continuity, service level management and outsourcing. Who is it aimed at? This certificate is aimed at Service and Business Managers responsible for planning and implementing services within their organisation. This certification is aimed at: Individuals who require a detailed understanding of the ITIL® Service Design phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation IT professionals working within or about to enter a Service Design environment and requiring an understanding of the concepts, processes, functions and activities involved Individuals seeking the ITIL® Expert certification in IT Service Management for which this certification is one of the prerequisite modules Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite For further information please email cswampillai@verticaldistinct.com or visist http://verticaldistinct.com/product/itil-lifecycle-service-design/ itil nairobi itil kenya service design nairobi service design kenya itil service design nairobi itil service design Kenya