Order tickets via Eventbrite: http://www.eventbrite.com/e/foundation-certification-course-nairobi-kenya-tickets-16345803739?aff=efbevent IT Service Management: ITIL Foundation Certificate Course Nairobi Kenya The ITIL® Foundation Certification in IT Service Management provides candidates with a firm knowledge and understanding of the IT service management best practices and processes and covers the underlying principles of service management. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification. Service Management as a practice (Comprehension) Service Lifecycle (Comprehension) Key Principles and Models (Comprehension) Generic Concepts (Awareness) Selected Processes (Awareness) Selected Roles (Awareness) Selected Functions (Awareness) Technology and Architecture (Awareness) ITIL Certification scheme (Awareness) Who is it aimed at? This certificate is appropriate for those working in an IT environment - or where IT services are a core competency. This may include but is not limited to, IT professionals, business managers and business process owners. For further information, please email cswampllai@verticaldistinct.com or visit http://verticaldistinct.com/product/itil-foundation-level-itil-foundation/ itil nairobi itil kenya itil foundation nairobi itil foundation kenya IT Service Management: ITIL Foundation Certificate Course nairobi kenya