Did you know that it costs FIVE times more to acquire a new customer than to keep an existing customer? As a business owner, you should have a clear understanding of who your customers are. Customer Relationship Management is the perfect skill and tool necessary to understand who your customers are and how to retain them. This webinar will:

- Introduce you to Customer Relationship Management 

- Breakdown the various concepts and components of CRM

- Show you how to start a simple CRM Spreadsheet

- Introduce CRM options and more...

For international participants interested in joining this webinar, please send a WhatsApp message to +233544285070 for more information.

All participants will receive a Certificate upon completion of the webinar.

Bawoni Consult is a Customer Experience Agency located in Accra, Ghana. Our agency addresses the need for the development of customer experience within businesses. Our holistic approach means that we identify each customer's unique needs in order to provide transformative, customized solutions that address operational gaps that may lead to substandard customer service and overall customer experiences.