Effective Customer Service Management Training

Effective Customer Service Management Training
past over 1 year ago

Starts: Saturday, 7 February, 2015 11:00am

Ends: Saturday, 7 February, 2015 04:00pm

Event Details

Providing customer service excellence is what will keep your customers coming back.

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service management.

Date: 07 Feb 2014

Venue: Panari Hotel, Nairobi

Time: 2pm - 7pm

*Certificates will be provided for this program*


Catherine Mwanyumba - Customer Experience Manager, trainer, coach & speaker

How You Will Benefit

Deliver better, faster service and increase customer satisfaction
Learn how to gain repeat business
Know what customers expect
Increase your credibility with customers—and your value to your organization
Manage stressful situations more effectively
Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem

What You Will Cover

The benefits of providing good customer service
Focusing on customer service excellence and success
How customer service creates revenue
Why customer satisfaction is based on perceptions
Focusing on customers’ top two expectations to save time and reduce stress
Managing customer expectations by personality style
Dealing with difficult customers
Responding effectively to specific customer behaviors

Who Should Attend

Customer service managers, customer care personnel, technical and support personnel, field service representatives, account managers, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.


5000/- per person inclusive of certificates, training materials, tea/coffee, Juices, Assorted snacks and fresh fruits