Effective Customer Service Management Training

By Recruitment4kenya
Sat, Feb 7. 11:00AM - 4:00PM
PANARI HOTEL, Mombasa Rd, Nairobi, KE, Mombasa

Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service management. Date: 07 Feb 2014 Venue: Panari Hotel, Nairobi Time: 2pm - 7pm *Certificates will be provided for this program* TRAINING CONDUCTED BY: Catherine Mwanyumba - Customer Experience Manager, trainer, coach & speaker How You Will Benefit Deliver better, faster service and increase customer satisfaction Learn how to gain repeat business Know what customers expect Increase your credibility with customers—and your value to your organization Manage stressful situations more effectively Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem What You Will Cover The benefits of providing good customer service Focusing on customer service excellence and success How customer service creates revenue Why customer satisfaction is based on perceptions Focusing on customers’ top two expectations to save time and reduce stress Managing customer expectations by personality style Dealing with difficult customers Responding effectively to specific customer behaviors Who Should Attend Customer service managers, customer care personnel, technical and support personnel, field service representatives, account managers, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs. Charges 5000/- per person inclusive of certificates, training materials, tea/coffee, Juices, Assorted snacks and fresh fruits

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