CCAZ is hosting a management development seminar at the Rainbow Towers Hotel in Harare, Zimbabwe on 26 & 27 February 2015. This two-day special training is designed to equip you with skills necessary to own the customer experience and wow the customer! The MasterClass is designed for Directors, Heads & Managers of: Contact Centres*Call Centres*Customer Experience*Customer Operations*Customer Service*Customer Strategy*Customer Care*Client Relations*Sales & Marketing*CRM & Technology… Cost is US$300.00 per delegate and covers teas, lunch, refreshments, certificates and training materials. Discounted rates apply to members & group registrations. For more info, enrolment & registration contact us: Email:training@ccaz.org.zw Voice: +263 734 914 032 Voice: +263 735 735 880 LIKE Contact Centre Association of Zimbabwe (CCAZ) on Facebook JOIN our Facebook group: Zimbabwe Customer Service Week