Did you know that even the most skilled hospitality and tourism staff can struggle when serving guests from diverse cultures? What feels like excellent service in one culture might come across as rude or distant in another. It's not about skill—it's about cultural understanding. This is where the Cross Cultural Customer Engagement Workshop steps in to bridge that gap.

Designed for the hospitality and tourism workforce, this workshop equips participants with intercultural skills to read cultural cues, adapt service styles, and deliver world-class, guest-centered experiences to anyone, from anywhere. If you're in the tourism and hospitality industry in Rwanda, this is an unmissable opportunity to elevate your professional game.