Customer Service Crash Course

Customer Service Crash Course
past about 2 years ago

Starts: Tuesday, 16 September, 2014 09:00am

Ends: Wednesday, 17 September, 2014 04:00pm

Event Details

*Add value to your CV, and shoot your employability rate up by more than 60%.

*Learn customer service the professional way and retain your customers

*Stand out from the rest with a customer service certificate

*Limited seats, call 0543233390 or 0547156016 to book now.

*Run by UK certified customer service consultant Yvonne Ohui MacCarthy CSP.

Rate : GHC 500

Customer Service Certificate will be awarded
Lunch and coffee breaks available
Handouts

This is a two days crash course prepared for entrepreneurs, jobseekers, employees, and anyone who currently works as a front line staff in any institution. The course looks at customer service in details. Participants would be introduced to the different elements of customer service, the different interpersonal skills needed for effective customer service, customer service strategies and complaints handling to mention a few. All participants would be equipped with the needed skills to provide effective customer service after the course.

Trainer / customer service consultant.
Yvonne Ohui MacCarthy CSP. CEO of CSIG and Service Care Solutions and a British Council consultant.Trained customer service professional from the UK. Resource person on various radio programs and presenter of TV Africa's "How are you doing Ghanaian business?". Yvonne has consulted for companies such as Broll, GCB, Goldman Capital, Top Talent Resources, Ucam press and Afram publications to mention a few.