Bawoni Consult presents a webinar on "Building a Customer Focused Business".

In this webinar, business owner, entrepreneurs or individuals intending on starting a business will be introduced to the concept of Customer Centricity - an approach to doing business that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships. This webinar will give you an insight into:

- The Differentiation between Customer Service and Customer Experience

- The Importance of Customer Service for your Business

- Key Metrics You Should Focus on to measure your Customer Experience and so much more...

All participants will receive a Certificate upon completion of the webinar.

Bawoni Consult is a Customer Experience Agency located in Accra, Ghana. Our agency addresses the need for the development of customer experience within businesses. Our holistic approach means that we identify each customer's unique needs in order to provide transformative, customized solutions that address operational gaps that may lead to substandard customer service and overall customer experiences.